Policy The Platform is a paid service and the payments made by You shall be according to the plans opted by You through the Platform. You explicitly agree to pay the fees for the courses/ plans that you purchase, and you authorize the organisation to charge you as per the applicable payment mode opted by you. All payments shall be through the payment mechanism put in place by the Proprietorship and You shall be responsible for paying all fees and applicable taxes on time as per the mechanism associated with the Plan availed by You. Users have been given various options to choose and proceed with the payment for the Services via payment mechanisms including but not limited to Card Payment facilities, EMI Payment, Online Bank Transfer, and Wallet Payment. Concerning Section 10, the payment gateway mechanisms are governed by the terms and conditions of the third-party providers as listed on the Platform and the User agrees to be bound by those terms.
Valid Credit / Debit / Cash Card / online bank transfers and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms agreed to between the Users and the respective issuing bank and payment instrument issuing company. GRADESAHEAD.COM shall not be liable for any unauthorized use, fraud, payment refunds, lost amount, etc. in the transaction. The amount of refund payable shall only be limited to the amount paid by the User for Services which were not rendered to the User by Us. In case of a refund of EMI transactions, the User will be charged interest as per the RBI regulations.
We accept refund requests within 10 days of enrollment. Beyond that period, GRADEASAHEAD will not accept any refund requests.
We attempt to process and complete refund requests within 24 hours from the time of receiving the refund request, however, in case there is any delay in refund beyond the period of 72 hours, then you may notify us at info@gradesahead.com
The refund request can be raised under one of the following conditions: If a customer has paid the full amount for Supreme, Standard Personal Courses, and they do not receive access to the GRADES AHEAD content within 8 days from the date of purchase.
In order to be eligible to claim any refunds, Consumers must ensure to have used the correct login credentials to access their account on the website.
Consumers must have coordinated with the GRADESAHEAD team for resolution, especially if the team reaches out before the 8-day period from the date of purchase.
The refund process may include a feedback call to you and validation of key information that may be required by us to process the refund request. In future any charges related to app publishing (e.g. charges levied by the app store, play store) will be incurred by the User. We reserve the right to change any fees at any time at our sole discretion and any change, update, or modification in the fee shall become effective immediately upon the same being posted/uploaded or notified on our website.
